Caleb Revill
caleb.crf@gmail.com | +64 21 029 80013 | Auckland, New Zealand
WORK EXPERIENCE
- Supported Microsoft 365 and endpoint systems across a shared IT environment serving three affiliated healthcare organisations.
- Handled user lifecycle management in M365, including onboarding/offboarding, licensing, mailbox permissions, MFA, and Teams access.
- Troubleshot authentication, endpoint, and SaaS application issues for office staff and frontline healthcare workers via Zoho Desk.
- Administered Exchange Online, Intune, Samsung Knox, and a range of business SaaS platforms day-to-day.
- Managed Windows update deployments, device compliance monitoring, and remote actions through Intune for both corporate and mobile devices.
- Coordinated escalations with MSPs, vendors, and developers to work through complex incidents.
- Automated manual reporting workflows through scheduled Power BI dashboards and SQL-based reporting solutions.
- Developed reporting and data solutions using Microsoft SQL Server, Power BI, Excel, and Google Looker.
- Developed automated AI-assisted quality assurance workflows to analyse outbound communications for privacy risks, formatting issues, and language accuracy, delivering automated feedback to staff via email.
- Wrote and maintained internal documentation and knowledge base articles for troubleshooting procedures, technical processes, and reporting pipelines.
- Evaluated and reviewed AI-generated code outputs across Python, HTML/CSS, and JavaScript for correctness, instruction adherence, security, and overall quality.
- Tested and analysed generated applications, scripts, and simulations to identify logic errors, edge cases, bugs, and inaccurate outputs.
- Provided detailed technical feedback to improve AI model performance in areas including truthfulness, verbosity, harmfulness detection, instruction following, and code reliability.
- Assisted AI agents in solving real-world GitHub software engineering issues across large open-source repositories.
- Reviewed pull request-derived issue scenarios and validated technical solutions against defined quality standards and evaluation criteria.
- Supervised and trained staff members in a fast-paced, high-volume customer service environment.
- Managed daily store operations including opening/closing, cash reconciliation, inventory management, and customer issue resolution.
- Supported high-pressure service periods while maintaining operational efficiency, quality standards, and team coordination.
CERTIFICATIONS & SKILLS
- Certifications: Microsoft Azure Fundamentals (AZ-900), interested in further certification
- Microsoft 365 Administration: Exchange Online, Teams Administration, Intune, MFA Support, User Provisioning & Offboarding, License Management
- Systems & Endpoint Support: Windows Troubleshooting, Endpoint & Mobile Device Management, Samsung Knox, SaaS Administration
- Technical Operations: Ticketing Systems, Incident Escalation, Vendor Coordination, Knowledge Base Documentation, End-User Support
- Data & Reporting: Microsoft SQL Server, Power BI, Google Looker, Excel, SQL Reporting & Data Analysis, Copilot Studio, Power Automate
- Programming: Git, Python, JavaScript/TypeScript
- Networking & Security: Cybersecurity Fundamentals, Network Fundamentals, Data Communications & Security
EDUCATION